KCC

Date^*

SerialNo.^*

Name of Investigator^*

Name of the Village^*

Taluka^*

District^*

State^*

Name of respondent^*

Whether main decision maker?^*

If No, then relation?

Family size^*

Kisan Call Centre (KCC) User?^*

Sex^*

Age (Years)^*

Contact No.^*

Education^*

Languages Spoken^*

Caste^*

Land holding (acre)^*

Total Area Owned which is Unirrigated (In Hectare)^*

Total Area Owned which is Irrigated (In Hectare)^*

Total Area Owned which is Total (In Hectare)^*

Kharif - Crop Name

Kharif - Area Operated under Unirrigated (Convert to Hectare)

Kharif - Area Operated under Irrigated (Convert to Hectare)

Kharif - Total Area Operated (Convert to Hectare)

Rabi - Crop Name

Rabi - Area Operated under Unirrigated (Convert to Hectare)

Rabi - Area Operated under Irrigated (Convert to Hectare)

Rabi - Total Area Operated (Convert to Hectare)

Summer - Crop Name

Summer- Area Operated under Unirrigated (Convert to Hectare)

Summer - Area Operated under Irrigated (Convert to Hectare)

Summer - Total Area Operated (Convert to Hectare)

Horticulture

Type

Area/No./Units

Season

Animal Husbandry

Type

Area/No./Units

Season

Fisheries

Type

Area/No./Units

Season

Others

Type

Area/No./Units

Season

Fellow Farmers Aware?

Extension Worker Aware?

Input Dealers/ Shops Aware?

Cooperative societies Aware?

Input Companies Aware?

Local Markets Aware?

Krishi Vigyan Kendra’s (KVK’s) Aware?

Agricultural Universities & their materials Aware?

Kisan melas/ summits Aware?

Meetings & demonstrations Aware?

Agriculture experts Aware?

Kisan Call Centre (KCC) Aware?

Kisan Call Centre (KCC) Aware?

Other Call Centres (Specify) Aware?

Newspapers/magazines Aware?

Radio Aware?

TV Aware?

Mobile phone Aware?

Mobile Apps Aware?

Computer Aware?

Internet & websites Aware?

Kisan Knowledge Management System (KKMS) Aware?

Farmer Portal Aware?

M-Kisan Portal (Mobile/SMS Service) Aware?

Any other (Please mention) Aware?

Fellow Farmers Use?

Extension Worker Use?

Input Dealers/ Shops
Use?

Cooperative societies
Use?

Cooperative societies
Use?

Input Companies
Use?

Krishi Vigyan Kendra’s (KVK’s)
Use?

Krishi Vigyan Kendra’s (KVK’s)
Use?

Agricultural Universities & their materials Use?

Kisan melas/ summits Use?

Meetings & demonstrations Use?

Agriculture experts Use?

Kisan Call Centre (KCC) Use?

Other Call Centres (Specify) Use?

Newspapers/magazines Use?

Radio Use?

TV Use?

Mobile phone Use?

Mobile Apps Use?

Computer Use?

Internet & websites Use?

Kisan Knowledge Management System (KKMS) Use?

Farmer Portal Use?

M-Kisan Portal (Mobile/SMS Service) Use?

Any other (Please mention) Use?

Fellow Farmers Use Frequency

Extension Worker Use Frequency

Input Dealers/ Shops Use Frequency

Cooperative societies Use Frequency

Input Companies Use Frequency

Local Markets Use Frequency

Krishi Vigyan Kendra’s (KVK’s) Use Frequency

Agricultural Universities & their materials Use Frequency

Kisan melas/ summits Use Frequency

Meetings & demonstrations Use Frequency

Agriculture experts Use Frequency

Kisan Call Centre (KCC)
Use Frequency

Other Call Centres (Specify)
Use Frequency

Newspapers/magazines
Use Frequency

Radio Use Frequency

TV Use Frequency

Mobile phone Use Frequency

Mobile Apps Use Frequency

Computer Use Frequency

Internet & websites Use Frequency

Kisan Knowledge Management System (KKMS) Use Frequency

Farmer Portal Use Frequency

M-Kisan Portal (Mobile/SMS Service) Use Frequency

Any other (Please mention) Use Frequency

Fellow Farmers Usefulness

Extension Worker Usefulness

Input Dealers/ Shops Usefulness

Cooperative societies Usefulness

Input Companies Usefulness

Local Markets Usefulness

Krishi Vigyan Kendra’s (KVK’s) Usefulness

Agricultural Universities & their materials Usefulness

Kisan melas/ summits Usefulness

Meetings & demonstrations Usefulness

Agriculture experts Usefulness

Kisan Call Centre (KCC) Usefulness

Other Call Centres (Specify) Usefulness

Newspapers/magazines Usefulness

Radio Usefulness

TV Usefulness

Mobile phone Usefulness

Mobile Apps Usefulness

Computer Usefulness

Internet & websites Usefulness

Kisan Knowledge Management System (KKMS) Usefulness

Farmer Portal Usefulness

M-Kisan Portal (Mobile/SMS Service) Usefulness

Any other (Please mention)
Usefulness

No. of calls made (Average No. of Calls Generally Made) Per Week

No. of calls made (Average No. of Calls Generally Made) Per Month

No. of calls made (Average No. of Calls Generally Made) Per Season

No. of calls made (Average No. of Calls Generally Made) Per Year

Average waiting time (minutes per call) (Average No. of Calls Generally Made) Per Week

Average waiting time (minutes per call) (Average No. of Calls Generally Made) Per Month

Average waiting time (minutes per call) (Average No. of Calls Generally Made) Per Season

Average waiting time (minutes per call) (Average No. of Calls Generally Made) Per Year

No. of calls not answered (Average No. of Calls Generally Made) Per Week

No. of calls not answered (Average No. of Calls Generally Made) Per Month

No. of calls not answered (Average No. of Calls Generally Made) Per Season

No. of calls not answered (Average No. of Calls Generally Made) Per Year

No. of calls dropped (Average No. of Calls Generally Made) Per Week

No. of calls dropped (Average No. of Calls Generally Made) Per Month

No. of calls dropped (Average No. of Calls Generally Made) Per Season

No. of calls dropped (Average No. of Calls Generally Made) Per Year

No. of calls in which no proper answers were given (Average No. of Calls Generally Made) Per Week

No. of calls in which no proper answers were given (Average No. of Calls Generally Made) Per Month

No. of calls in which no proper answers were given (Average No. of Calls Generally Made) Per Season

No. of calls in which no proper answers were given (Average No. of Calls Generally Made) Per Year

No. of calls effectively answered (Average No. of Calls Generally Made) Per Week

No. of calls effectively answered (Average No. of Calls Generally Made) Per Month

No. of calls effectively answered (Average No. of Calls Generally Made) Per Season

No. of calls effectively answered (Average No. of Calls Generally Made) Per Year

No. of calls for technical information (Average No. of Calls Generally Made) Per Week

No. of calls for technical information (Average No. of Calls Generally Made) Per Month

No. of calls for technical information (Average No. of Calls Generally Made) Per Season

No. of calls for technical information (Average No. of Calls Generally Made) Per Year

No. of calls for price and market information (Average No. of Calls Generally Made) Per Week

No. of calls for price and market information (Average No. of Calls Generally Made) Per Month

No. of calls for price and market information (Average No. of Calls Generally Made) Per Season

No. of calls for price and market information (Average No. of Calls Generally Made) Per Year

No. of calls for government scheme information (Average No. of Calls Generally Made) Per Week

No. of calls for government scheme information (Average No. of Calls Generally Made) Per Month

No. of calls for government scheme information (Average No. of Calls Generally Made) Per Season

No. of calls for government scheme information (Average No. of Calls Generally Made) Per Year

No. of calls for other information (specify) (Average No. of Calls Generally Made) Per Week

No. of calls for other information (specify) (Average No. of Calls Generally Made) Per Month

No. of calls for other information (specify) (Average No. of Calls Generally Made) Per Season

No. of calls for other information (specify) (Average No. of Calls Generally Made) Per Year

KCC toll free number is easy to reach

The wait for KCC call pick-up is not too long

Voice reception over the phone is clear

Call drops are not frequent

Farmer Tele Advisor (FTA) greets and speaks courteously

FTA understands & responds in your language

FTA understands your question or problem easily

FTA answers clearly & in a way understandable to you

FTA’s answer is useful & solves your problem/need

FTA’s response does not take much time

Calls are often escalated to higher authorities

Questions escalated are well answered by the Agriculture Experts or Nodal Officer

Overall the call handling and efficiency is good

Overall the information provided is good and useful

Information is easily available through KCC

Information is reliable & helpful

Information is up-to-date

Information is provided quickly

Information/ Advise is easy to understand

Information/ Advise is useful & improves your performance/ profits

You are satisfied with the response & information provided

Information is easily available through KCC

Information is reliable & helpful

Information is up-to-date

Information is provided quickly

Information/ Advise is easy to understand

Information/ Advise is useful & improves your performance/ profits

You are satisfied with the response & information provided

Information is easily available through KCC

Information is reliable & helpful

Information is up-to-date

Information is provided quickly

Information/ Advise is easy to understand

Information/ Advise is useful & improves your performance/ profits

You are satisfied with the response & information provided

Information is easily available through KCC

Information is reliable & helpful

Information is up-to-date

Information is provided quickly

Information/ Advise is easy to understand

Information/ Advise is useful & improves your performance/ profits

You are satisfied with the response & information provided

SMS (Frequency)

SMS (Usefulness)

WhatsApp (Frequency)

WhatsApp (Usefulness)

Digital Photographs/ Images (Frequency)

Digital Photographs/ Images (Usefulness)

Apps (Specify) (Frequency)

Apps (Specify)(Usefulness)

Good Choice of Crops/ Farm activities

High Yields

Good Quality of Output

Efficient Input Use

Least Cost of Production

Marketability of Output

Best Price for Output

Best Profits/ Income

Least Crop Loss

Less Risk

Own Consumption Needs

Personal Safety & Health

Personal Achievement/ Knowledge

Respect/ Image in Community

Long Term Productivity

Better Environment

Others

1. Planting - i. Land preparation - Specific important decisions that you need to be make

1. Planting - ii. Crop selection - Specific important decisions that you need to be make

1. Planting - iii. Variety selection - Specific important decisions that you need to be make

1. Planting - iv. Planting method - Specific important decisions that you need to be make

1. Planting - i. Land preparation - Importance rating

1. Planting - ii. Crop selection - Importance rating

1. Planting - iii. Variety selection - Importance rating

1. Planting - i. Land preparation -Information needed for decision-making

1. Planting - ii. Crop selection - Information needed for decision-making

1. Planting - iii. Variety selection - Information needed for decision-making

1. Planting - iv. Planting method - Information needed for decision-making

1. Planting - i. Land preparation -Information provided by KCC

1. Planting - ii. Crop selection - Information provided by KCC

1. Planting - iii. Variety selection - Information provided by KCC

1. Planting - iv. Planting method - Information provided by KCC

1. Planting - i. Land preparation - Quality rating

1. Planting - ii. Crop selection -Quality rating

1. Planting - iii. Variety selection - Quality rating

1. Planting - iv. Planting method - Quality rating

1. Planting - i. Land preparation - Other sources of
information

1. Planting - ii. Crop selection - Other sources of
information

1. Planting - iii. Variety selection - Other sources of
information

1. Planting - iv. Planting method - Other sources of
information

1. Planting - i. Land preparation - Quality rating

1. Planting - ii. Crop selection - Quality rating

1. Planting - iii. Variety selection - Quality rating

1. Planting - iv. Planting method - Quality rating

1. Planting - i. Land preparation -Important information gaps/deficiency

1. Planting - ii. Crop selection -Important information gaps/deficiency

1. Planting - iii. Variety selection -Important information gaps/deficiency

1. Planting - iv. Planting method -Important information gaps/deficiency

2. Crop Management - i. Irrigation - Specific important
decisions that you need to be make

2. Crop Management - ii. Fertilizer use - Specific important decisions that you need to be make

2. Crop Management - iii. Pesticide use - Specific important decisions that you need to be make

2. Crop Management - iv. Other - Specific important decisions that you need to be make

2. Crop Management - i. Irrigation - Importance rating

2. Crop Management - ii. Fertilizer use - Importance rating

2. Crop Management - iii. Pesticide use - Importance rating

2. Crop Management - iv. Other - Importance rating

2. Crop Management - i. Irrigation - Information needed for decision-making

2. Crop Management - ii. Fertilizer use - Information needed for decision-making

2. Crop Management - iii. Pesticide use - Information needed for decision-making

2. Crop Management - iv. Other - Information needed for decision-making

2. Crop Management - i. Irrigation - Information provided by KCC

2. Crop Management - ii. Fertilizer use - Information provided by KCC

2. Crop Management - iii. Pesticide use - Information provided by KCC

2. Crop Management - iv. Other - Information provided by KCC

2. Crop Management - i. Irrigation - Quality
rating

2. Crop Management - ii. Fertilizer use - Quality
rating

2. Crop Management - iii. Pesticide use - Quality
rating

2. Crop Management - iv. Other - Quality
rating

2. Crop Management - i. Irrigation - Other sources of
information

2. Crop Management - ii. Fertilizer use - Other sources of
information

2. Crop Management - iii. Pesticide use - Other sources of
information

2. Crop Management - iv. Other - Other sources of
information

2. Crop Management - i. Irrigation - Quality
rating

2. Crop Management - ii. Fertilizer use - Quality
rating

2. Crop Management - iii. Pesticide use - Quality
rating

2. Crop Management - iv. Other - Quality
rating

2. Crop Management - i. Irrigation - Important
information gaps/deficiency

2. Crop Management - ii. Fertilizer use - Important
information gaps/deficiency

2. Crop Management - iii. Pesticide use - Important
information gaps/deficiency

2. Crop Management - iv. Other - Important
information gaps/deficiency

3. Harvest/ Post-Harvest - i. Harvest time - Specific important decisions that you need to be make

3. Harvest/ Post-Harvest - iii. Post-harvest care - Specific important decisions that you need to be make

3. Harvest/ Post-Harvest - i. Harvest time - Importance
rating

3. Harvest/ Post-Harvest - ii. Harvest method - Importance rating

3. Harvest/ Post-Harvest - iii. Post-harvest care - Importance rating

3. Harvest/ Post-Harvest - i. Harvest time - Information needed for decision-making

3. Harvest/ Post-Harvest - ii. Harvest method - Information needed for decision-making

3. Harvest/ Post-Harvest - iii. Post-harvest care - Information needed for decision-making

3. Harvest/ Post-Harvest - i. Harvest time - Information
provided by KCC

3. Harvest/ Post-Harvest - ii. Harvest method - Information provided by KCC

3. Harvest/ Post-Harvest -iii. Post-harvest care - Information provided by KCC

3. Harvest/ Post-Harvest - i. Harvest time - Quality
rating

3. Harvest/ Post-Harvest - ii. Harvest method - Quality
rating

3. Harvest/ Post-Harvest - iii. Post-harvest care - Quality
rating

3. Harvest/ Post-Harvest - i. Harvest time - Other sources of information